Complaints policy
Raise a concern promptly so the operating team can review the job details and respond with the next step.
What to include
Share your name, service address, appointment date, a clear description of the concern, and the outcome you are requesting. Photos can help when the concern involves property or items.
How review works
The operating team will compare the concern with the approved scope and available records. Response timing has not been formally published, so request an expected follow-up time when you contact the team.